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ZLINE Holiday Savings - Up to 35% Off.
ZLINE Holiday Savings - Up to 35% Off.

Shipping Policy

Shipping Policy

We currently offer Free Shipping on on all of our items for a limited time. This offer is good for the lower 48 US located in the continental US. (all other locations including Alaska, Hawaii, Canada, and Puerto Rico will be quoted).

How will my order ship?

We will ship your order using the fastest and most reliable method. Generally our smallest products will ship in 1 to 2 Business Days through UPS and arrive in 3 to 7 Business Days.

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

Order status: Email for questions regarding order tracking or call 310.598.2177.

UPS Shipments:

Our products ship via UPS. Depending on how close you are to the shipping warehouse, your item will arrive between 3 and 7 business days after it leaves the warehouse. UPS does not typically require a signature and will leave the package in a suitable place near your door.

UPS Damage: Please notify us within 24 hours at or call 310.598.2177.

UPS Freight Truck Carrier Shipments:

Larger, heavier kitchen items or packages ship via UPS freight carrier. As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might unbox the shipment and carry each piece inside individually. Some carriers may be able to assist getting your delivery into a garage or carport. If this is something you are interested in, please call us to check availability in your area and to place your order. 

For Truck Freight shipments, your item will typically arrive to your local freight terminal within 3 to 7 business days of shipment. You will then be contacted by the freight carrier to schedule a residential delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday. You may also choose to contact the freight carrier directly to schedule a time. Your Shipping Confirmation Email, will have the selected Freight Company and contact information in it. 

NOTE: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the package for any visible damage prior to signing the delivery receipt. If there is damage to the carton or the product, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This insures that your damage issue will be easily resolved.

UPS Freight Carrier Damage: Please notify us within 24 hours at or call 310.598.2177.

Receiving Your Shipment:

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it's possible that in rare cases, damages may occur during shipment.

Before signing for the shipment inspect the carton and contents. You should have a knife, hammer, pry bar and wire cutters on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately.

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. If you are unable to inspect the contents at the time of delivery, prior to signing note on the delivery receipt “CARTON DAMAGED” if there are any blemishes, scuffs, crinkles, tears, rips, wetness, etc. The contents can be damaged by mishandlings such as drops that may only blemish the carton slightly. Immediately, within 24 hours of delivery, contact us regarding any damage.