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ZLINE Holiday Savings - Up to 35% Off.
ZLINE Holiday Savings - Up to 35% Off.

Our Story

At Kitchen Factory HQ, we want to revolutionize the way customers shop for Kitchen Appliances online.

Why Kitchen Appliances?

While shopping online, we found out that it was getting harder to find the right products and that most stores were offering too many products from unreliable brands.

We decided to do something about it and created Kitchen Factory HQ. We chose to only focus on reliable products that will help customers get a flawless online shopping experience.

That starts at the selection of products: we only choose the best quality and try to offer the most affordable price possible. Then comes the online experience, wether it is collections that are split into different categories including sizes and types to help you find the product you are looking for. And finally the customer support team that is here to help you find exactly what you need as well as answering any question you might have before shopping with us.

The Products We Offer

When it comes to product types, we sell Range Hoods, Kitchen Ranges, Kitchen Packages and other Kitchen accessories to equip your Kitchen the way it deserves to be.

We also offer outdoor kitchen products like Grills & Islands that will enhance the quality of your outdoor gatherings so you can enjoy more quality time with your friends and family.

We want to focus on products that enhance your culinary experience. Wether you want to cook, improve the design of your home or outdoor space, we have what you need and also offer customizable options in case you do not find what fits your space.

The Customer Experience

A flawless shopping experience is something that finds its roots in the details. Most importantly, the customer experience starts with a competent Customer Support Team.

Our experts are here to help. You can call us at anytime at 310.598.2177, contact us through the Live Chat on the bottom right of your screen or send us an email at info@kitchenfactoryhq.com.

We are always happy to hear from our customers. Wether it is for feedback or any question, it is our goal to implement as many answers to your questions on our store but also take your feedback into consideration to improve the quality of our customer experience.

Our experts can also offer multiple custom options to fit your space in case the product dimensions are not ideal for the Kitchen Space you have.

Word from our founder

Just like every customer, I started this journey as an online shopper myself. Offering reliable products to a passionate customer base is something that me and my team strive for. We also need to comply with all regulations and policies that our partners share with us.

We personally crafted every single page on this store to make sure our customers get the quality experience they deserve. We feel that every customer needs to be treated with respect and understanding.

That starts at transparency. We do track some of the information we get to improve the experience and all of the information is clearly laid out in our policies. You can opt-out of any type of tracking you do not feel comfortable with. This information is available on our Privacy Policy.

We make sure our Shipping Times are accurate and clear as laid out in our Shipping Policy and will always be available for customers to discuss any concerns or questions they have regarding the shipment timeline of their products.

We understand that customers are not always happy with the products they buy and might have buyer remorse which is why Returns and Refunds are made to be as simple as possible. You can check our Return Policy to understand more about how we handle Returns.

The online shopping experience at Kitchen Factory HQ is something I am proud of as I want every customer to be treated the way I would like to be treated when shopping anywhere online. With understanding, transparency and quality service that are hard to find nowadays.

If you have any question or concerns regarding anything, please feel free to reach out to us. We would be more than happy to help resolve the issue or clarify any content for you as our goal is to make our customers as satisfied as possible. This is our definition of success.

Simo
Founder
Kitchen Factory HQ